We are using Design Thinking to innovate HR service delivery, create great employee experiences that empower creativity, collaboration and innovation.
According to Gartner more than 90% of businesses compete primarily on the basis of customer experience (CX), it's no longer enough to make CX a corporate priority. The next competitive frontier is employee experience (EX). When done well, an employer can increase the likelihood that employees will develop into long-term, low-churn, high-producing members of the team.
The design challenge for CA Technologies focuses on how their People Operations team can improve the employee experience through technology, systems and processes.